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cannot view my email in mozilla but can in ie

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

razorj95
razorj95
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when I go to my homepage on Mozilla and sign in to my email acct with Comcast it loads. when I click on open inbox it opens but does not load....it just shows a spinning circle of blue dots

when I go to my homepage on Mozilla and sign in to my email acct with Comcast it loads. when I click on open inbox it opens but does not load....it just shows a spinning circle of blue dots

All Replies (2)

satheesh840
satheesh840
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Check whether u goven permission for java plug in to load.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.