We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does updating itunes cause Firefox to crash?

  • 3 replies
  • 3 have this problem
  • 7 views
  • Last reply by user633449

more options

My husband was attempting to update itunes so that he could add music to his ipad. He had connected his ipad to our PC and tried to download some music. However, he was told he had to update itunes. When he proceeded to access the update, we lost our internet connection. I assume Firefox crashed. He was able to restore the connection, but it took quite a lot of effort. How could we have prevented the crash and how could we have restored it more quickly? itunes seems to play havoc with our PC every time we have to make an adjustment. Why is this?

  Thank you for your help.
My husband was attempting to update itunes so that he could add music to his ipad. He had connected his ipad to our PC and tried to download some music. However, he was told he had to update itunes. When he proceeded to access the update, we lost our internet connection. I assume Firefox crashed. He was able to restore the connection, but it took quite a lot of effort. How could we have prevented the crash and how could we have restored it more quickly? itunes seems to play havoc with our PC every time we have to make an adjustment. Why is this? Thank you for your help.

Chosen solution

I don't, please contact Apple support.

Read this answer in context 👍 0

All Replies (3)

more options

Firefox isn't your internet connection, it sounds like something happened in itunes. You can go to apple.com/itunes and just download and re-install itunes, but this isn't a Firefox issue.

more options

Do you know why we have such trouble with itunes updates? They always wreak havoc with our pc. We are running Windows 7.

more options

Chosen Solution

I don't, please contact Apple support.