This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows 8.1 Event ID 10016 "not responding"

RandomtaskFirefox
RandomtaskFirefox
more options

I have windows 8.1 and have installed firefox, the latest version. Once I try to launch it I get the blank firefox window and at the top bar it says "not responding". I have installed and uninstalled and rebooted etc...

I am getting Event ID 10016 in Event Logs in SYSTEM - full error message is The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} 

and APPID

{316CDED5-E4AE-4B15-9113-7055D84DCC97} 

to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

repeatedly. The CLSID points to the Immersive shell in component services.

I have windows 8.1 and have installed firefox, the latest version. Once I try to launch it I get the blank firefox window and at the top bar it says "not responding". I have installed and uninstalled and rebooted etc... I am getting Event ID 10016 in Event Logs in SYSTEM - full error message is The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {C2F03A33-21F5-47FA-B4BB-156362A2F239} and APPID {316CDED5-E4AE-4B15-9113-7055D84DCC97} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool. repeatedly. The CLSID points to the Immersive shell in component services.

All Replies (1)

RandomtaskFirefox
RandomtaskFirefox Question owner
more options

Changed settings in the DCOM permissions for this following an article http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/error-event-id-10016-distributedcom/130522d2-beac-4495-980a-65e1e3279901 I have gotten rid of the 10016 but the error continues of the "not responding" . I get an error in the application log - see below - Event ID 1002 - Application Hang


The program firefox.exe version 26.0.0.5087 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: b40 Start Time: 01cf0a4447c430e6 Termination Time: 85 Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Report Id: 92796868-7637-11e3-bea8-281878cf2078 Faulting package full name: 

Faulting package-relative application ID: