This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In the last few days the OneNote web app has stopped working, no diagnostic info, just does nothing.

  • 4 replies
  • 7 have this problem
  • 3 views
  • Last reply by der.baron

der.baron
der.baron
more options

I have a M/S OneNote public file on SkyDrive. I can no longer access this from my PC, the OneNote web app appears not to work any longer. It worked fine for weeks. There is no diagnostic information, it just hangs. I can access the file from my iPad.

I have a M/S OneNote public file on SkyDrive. I can no longer access this from my PC, the OneNote web app appears not to work any longer. It worked fine for weeks. There is no diagnostic information, it just hangs. I can access the file from my iPad.

All Replies (4)

der.baron
der.baron Question owner
more options

I can access the file from M/S internet explorer on my PC.. So it looks like some problem between Firefox and the OneNote web app. The problem was there on FF25 it is still there on FF26

Modified by der.baron

kobe
kobe
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

der.baron
der.baron Question owner
more options

Hi Waka_ Thanks for an interesting suggestion. In FF safe mode the problem went away. But the problem has also disappeared in FF normal mode !!!! Not sure what to make of that as I have not knowingly done anything to my PC since my previous post. No special themes or odd ad-ons. Watch this space I guess Thanks again der.baron

der.baron
der.baron Question owner
more options

BTW the M/S community Skydrivers have reported exactly the same problem with other browsers der.baron