This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox opens to a blank page and will not allow me to navigate anywhere, how do I fix this?

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

Sneezewort
Sneezewort
more options

About one week ago, Firefox stopped working. It opens, but only displays a blank page, with the toolbar at the top. I can select the menu items on the toolbar (such as bookmarks), but nothing I select allows me to navigate to any website. I can open settings. All my bookmarks are gone. I tried uninstalling; reinstalling; upgrading; etc. Nothing has worked.

What should I do?

About one week ago, Firefox stopped working. It opens, but only displays a blank page, with the toolbar at the top. I can select the menu items on the toolbar (such as bookmarks), but nothing I select allows me to navigate to any website. I can open settings. All my bookmarks are gone. I tried uninstalling; reinstalling; upgrading; etc. Nothing has worked. What should I do?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: