This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Error message

Drl723
Drl723
more options

I received this message after removing malware "buzz-it ads"

The proxy server is refusing connections

Internet connection is working. It's just not connecting with firefox and I cant uninstall it because it's my only "working" browser.

I received this message after removing malware "buzz-it ads" The proxy server is refusing connections Internet connection is working. It's just not connecting with firefox and I cant uninstall it because it's my only "working" browser.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Could you check your Firefox connection setting?

Windows: orange Firefox button (or Tools menu) > Options > Advanced
Mac: Firefox menu > Preferences > Advanced

On the Network mini-tab, click the "Settings" button. The default setting is "Use system proxy setting" but you also can try "No proxy."

Any difference?

I'm not sure how thoroughly you swept for the presence of other possible malware. This article suggests some tools for that: Troubleshoot Firefox issues caused by malware.