This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have an older mac running 10.4.11. When I try to update to firefox 3.6.28 I get an error message: "...you do not have sufficient privileges..."

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

alvink
alvink
more options

Currently running firefox 3.0.4. I downloaded 3.6.28 successfully. When I tried to install it by sliding the firefox icon over onto the applications icon I got a message saying an item named firefox already exists and do I want to replace it with the newer one I am moving. I clicked "replace." Then I get a message saying that the operation cannot be completed because I do not have sufficient privileges for some of the items. How can I complete this install?

Currently running firefox 3.0.4. I downloaded 3.6.28 successfully. When I tried to install it by sliding the firefox icon over onto the applications icon I got a message saying an item named firefox already exists and do I want to replace it with the newer one I am moving. I clicked "replace." Then I get a message saying that the operation cannot be completed because I do not have sufficient privileges for some of the items. How can I complete this install?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

You can also try to repair the disk permissions: