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Windows 8 critical update crashed lost browser and all history and tabs how do i get old browser

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  • Last reply by John99

KDSFMEDIC
KDSFMEDIC
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Install Windows 8 Critical update; computer crashed and lost everything; Microsoft OS will not let me back into programs, keeps blocking me and gives me a temp password so I can still use PC. Had to reinstall FIREFOX, can't recover old browser and my very important tab. I can't get to backup file and Microsoft is unable to fix the problem, so I am starting from scratch. Tried to use Profile information but it contains only my current profile. Hope you can help.

Install Windows 8 Critical update; computer crashed and lost everything; Microsoft OS will not let me back into programs, keeps blocking me and gives me a temp password so I can still use PC. Had to reinstall FIREFOX, can't recover old browser and my very important tab. I can't get to backup file and Microsoft is unable to fix the problem, so I am starting from scratch. Tried to use Profile information but it contains only my current profile. Hope you can help.

Chosen solution

If you do not have the original profile folder and its contents, or some backup of that; there is not anything we can do to help.

  • Do you have any forms of backup at all ?
  • Did you sync with another device ?

I am assuming the original hard drive has been reformatted, or is totally unusable.

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All Replies (1)

John99
John99
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Chosen Solution

If you do not have the original profile folder and its contents, or some backup of that; there is not anything we can do to help.

  • Do you have any forms of backup at all ?
  • Did you sync with another device ?

I am assuming the original hard drive has been reformatted, or is totally unusable.