This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When logging in to my bank and write the first digit of my birthnumber the site now suggests my wifes number

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by GunnarHuss

GunnarHuss
GunnarHuss
more options

So I now have to print my entire birthdaynumber every time. Previously it immediately suggested both my and my wifes full birthdaynumbers, and I could chose the one to use by clicking. The bank alleges that this depends on the browser, and that I may change the settings in my browser (Firefox). Is that true? If so, how do I do it? I would like to attach a screen dump of the banks www page, but can´t find out how to do it.

So I now have to print my entire birthdaynumber every time. Previously it immediately suggested both my and my wifes full birthdaynumbers, and I could chose the one to use by clicking. The bank alleges that this depends on the browser, and that I may change the settings in my browser (Firefox). Is that true? If so, how do I do it? I would like to attach a screen dump of the banks www page, but can´t find out how to do it.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can use these steps to remove saved (form) data from a drop-down list:

  1. click the (empty) input field on the web page to open the drop-down list
  2. highlight an entry in the drop-down list with the mouse or cursor Down key
    do not click the mouse or press the Enter key
  3. press the Delete key (on Mac: Shift+Delete) to delete the highlighted entry
GunnarHuss
GunnarHuss Question owner
more options

That eliminated the performance of my wifes number. I registered my own number and got logged in. My expectation was that at the next inlogging I would get my owthe drop-down list, but there was none. So now I have to register the full birthdaynumber (12 digits) each time I want to log in. And my wife has to do the same procedure with her number, now deleted according to your instructions. How do I get two drop-down lists with my and my wifes number respectively beneth the empty input field? Is it up to the browser or the banks www page?

Edit by a moderator. I have deleted the image toprotect your privacy. If you wish to post it please obscure your personal banking details !! This is a public and search engine indexed site it is not a private support ticket.

Modified by John99