Thunderbird Community Forum

Hi! I have added an e-mail account to my Thunderbird and the support by the e-mail delivery says that I should just log in as it was an office365-account. I have done that and I can read the incoming mail, but it is not possible to answer or write a new message. I´ve tried different ways at the outgoing server, but always getting the same message: It was not possible to send the message. The message was not send because of the impermissible number of recipients (well, more or less - translated from swedish). So what to do? Y.S. Mikael Sanner

The task is to put a company logo icon instead of a folder icon, how to change the icon image for mail folders in Thunderbird? I read the topic https://support.mozilla.org/en-US/questions/1305856 and did as it says, created userChrome.css and toolkit.legacyUserProfileCustomizations.stylesheet changed 'True'. but no changes happened. specialFolder or localFolder both is okey. Version 128.5.0esr (64-bit)

Many thanks in advance. Olga

Dear Mozilla, My 27" iMac crashed suddenly on Wednesday last week (when I wasn't actually using it) and would not boot up. A message referred me to Apple and I made an appointment in Glasgow to take my Mac for the repair. I plugged my Mac in before I left - and it recovered itself!

However all my Thunderbird emails, files and settings have totally disappeared! Apparently a Thunderbird update is responsible. I have spent hours on the phone trying to get help. I have spent hours with CHATDGP talking me through stuff. The data seems to be on my machine but whatever I do I can't get Thunderbird to work. I am at my wits end. I have all my work files in Thunderbird and have no access to anything.

This is the second time recently that my Thunderbird files have vanished. I had to pay an expert to come to my house and restore the first time, but he is very ill at the moment and unable to leave home.

Please help me. I would be very grateful to have my Thunderbird back and working correctly. I am on macOS Monterey, version 12.7.6 (21h1320).

kind regards Helen 07836 707504 UK

I don't want the Thunderbird to download all messages from server. I want to "tell him" - Don't download messages where "From:" is "something@something.com".

Is this simple task is achivable in Thunderbird?

PS I don't care is it POP or IMAP. It doesn't matter. What matters is can I tell Thunderbird (maybe by filters) - don't download specified messages from server?

It has been asked several times already, but all threads seem to just be archived without any proper response. How can one set for all folders and all messages (not just new ones) the default view permanently to 'unthreaded'?

After my Thunderbird auto updated to 128.5.0esr I have trouble getting emails. The server times out, but if I click to retrieve quickly after that I get my emails. Server provider says their logs do not show any problem at their end.

Thunderbird recent Nebula esr updates have failed. So I have downloaded latest updates and reinstalled with same selections. Update history shows no updates installed yet!

Since latest Version 128.4.4esr Build ID 20241118214310 email access does not work after initial open or log on Startup. Get New messages All accounts or each Account show no activity. I now need to quit/reopen again to start receiving messages, then all continues well until another update or log off! It often takes a day before I notice no emails then I get 100+!

I am having difficulty with send and receive from a second email address provided by an organisation. Could you provide details of how to delete the 2nd email address currently on my installed version of Thunderbird (128.5.0esr 64 bit).

After deleting I will wait for Support team to resolve their end of the issue before I reinstall the 2nd email account

A few weeks ago after an automatic update I ended up having Thunderbird version 131.0.1 installed, I have no idea how this happened. On opening I get a message telling me I shouldn't be using a beta version and that I should revert to the latest general release version (128.4)

Today when I had some free time I downloaded 128.4 and installed it. On opening it it says that I can't use a profile file from a later version with the earlier version. Is there a way to recover from this WITHOUT having to set up the whole profile again from scratch.

Meanwhile I have done a system restore so I am back with 131.0.1 It has not given me any problems so far. Is there a new general release version imminent that will get me back on track?

I would appreciate any help I am not a computer expert, just a user, and find Thunderbird a very good email client.

David Gould

I recently had to change from Thunderbird to Apple Mail. I'm trying to move my local folders to iCloud, but I don't see any way to do that.

I'm using a MacBook Air on Sequoia.

Hi, from the bank account of my father (age 86) the amount 10,10 € is downloaded to payment with following info:

Account owner: Roháč Ján IBAN SKxxxxxxxxxxxxxxxxxxx Card number: **************** VISA Location WWW.THUNDERBI, US

The payments are named "THUNDERBIRD EMAIL". I suspect he subsribed something by mistake.

Can you help us to identify the purpose of payment and how to cancel it?

Please, if possible send the answer (or CC) to jan@rohac.net, I am his son and he is not very skilled in using computer.

Thank you

Ján Roháč jr.

On 02-Nov-24 my Thunderbird installation on a windows 10 PC and a separate installation on a windows 11 laptop both crash on start up with no ability to start in safe mode etc and therefore no way of diagnosing. As a temporary measure on my PC I have put all the T-bird files in a safe place deleted the application and re-installed a fresh application with a new profile and the added back some of my email accounts.

It is not ideal because all my preferences, tags etc have all gone and some of the new defaults settings on the fresh installation are not good. I would like to be able to go back to my old profile with a version of T-bird that works.

Does anyone know what was going on on 02-Nov-24 that would have caused this? How can I re-instate my old profile?

when thunder bird opening time this below error showing and not working also please help me

"The STAT command did not succeeed. Error getting message number and size .Mail server outlook.office365.com responded: Server Unavailable.2 "