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after update to 31.1.2 yesterday 1 acct. works, 1 doesn't, setting all good?

upscope-help
upscope-help
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after the Thunderbird update was installed yesterday, the default account works, the second account does not work. error message flash something about server has gone down ora network problem. Doesn't stay long enough to copy. Worked with ISP for an hour (they were logged into my machine). All settings are correct. we deleted the account and rebuilt it three times, failed each time with same message. only difference found in settings between account was in the Local Directory: 

 GOOD ACCOUNT:
  C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default\ImapMail\mail.nwi.net
 BAD ACCOUNT:
  C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default\ImapMail\mail.nwi-3.net

The bad account started as ending with mail.nwi-1.net. ISP says that is incorrect, Thunderbird will not allow it to be deleted.

Would it pay to edit the profile, or as SeaMonkey say a lot "delete the profile it will rebuild"?

Any help will be greatly appreciated as my wife is a writer and needs this account.

after the Thunderbird update was installed yesterday, the default account works, the second account does not work. error message flash something about server has gone down ora network problem. Doesn't stay long enough to copy. Worked with ISP for an hour (they were logged into my machine). All settings are correct. we deleted the account and rebuilt it three times, failed each time with same message. only difference found in settings between account was in the Local Directory: GOOD ACCOUNT: C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default\ImapMail\mail.nwi.net BAD ACCOUNT: C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default\ImapMail\mail.nwi-3.net The bad account started as ending with mail.nwi-1.net. ISP says that is incorrect, Thunderbird will not allow it to be deleted. Would it pay to edit the profile, or as SeaMonkey say a lot "delete the profile it will rebuild"? Any help will be greatly appreciated as my wife is a writer and needs this account.

Chosen solution

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

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All Replies (5)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

upscope-help
upscope-help Question owner
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Is there any way I can send this direct to you (offline). It warns about the sensitive information it contains and I know my wife does not want it out. I do have it but there is nothing I can identify as a problem, but I really don't know what I'm looking for.

As of this morning the default account works, (both send and receive), the other account can send, but cannot download any email.

Forgot to mention yesterday her config. Windows 7 Home up todate on updates Thunderbird 3.1.1.2 HP system with 8 GB memory and 1 TB Disk. her only usage is MS Word , internet with Chrome browser and Thunderbird mail. Also an occassional video or game. That's it. Mail is set for LDAP, I thought it was POP.

Also this morning I installed thunderbird on my system. Setup both accounts and tried same tests. Got the same results. Default account works, other account cannot retrieve mail.

My system is openSUSE 13.2 Beta1. Here's my signature that goes out with emails normally:

openSUSE 13.2(Linux 3.16.2-1.gdcee397-desktop)|Intel(R) Quad Core(TM) i5-4440 CPU @ 3.10GHz|8GB DDR3| GeForce 8400GS (NVIDIA-Linux-x86_64-340-32)|KDE 4.14.1

All setting so far are the same (except account name and stuff like that. This started last Thursday after thunderbird update.

I still suspect it is an ISP or network problem, like error message says. [Quote] Server suepalmerfineman@nwi.net has disconnected. The server may have gone down or there may be a network problem 11:00AM

Let me know about sending the troubleshoooting information.

Thanks for your quick response and continued help.

Russ

christ1
christ1
  • Top 25 Contributor
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You already posted an email address above. So I have no idea what you're worried about posting the Troubleshooting Information. Troubleshooting Information is designed not to reveal sensitive information.

upscope-help
upscope-help Question owner
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Wasn't me that worried, but my wife. Below is the output from here machine:

[CODE]

  • WARNING:* This contains sensitive information which shouldn't be

forwarded or published without permission. 


   Application Basics

Name Thunderbird Version 31.1.2 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.1.2 Profile Folder C:\Users\Sue Fineman\AppData\Roaming\Thunderbird\Profiles\83bt5cdt.default <file:///C:/Users/Sue%20Fineman/AppData/Roaming/Thunderbird/Profiles/83bt5cdt.default/> (Local drive) Application Build ID 20140923203151 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory 


   Mail and News Accounts

ID Name Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 Local Folders (none) Local Folders plain passwordCleartext account3 suefineman@nwi.net (imap) mail.nwi.net:143 plain passwordCleartext smtp.nwi.net:587 plain passwordCleartext true account6 suepalmerfineman@nwi.net (imap) mail.nwi.net:143 plain passwordCleartext smtp.nwi.net:587 plain passwordCleartext true 


   Crash Reports

Report ID Submitted 


   Extensions

Name Version Enabled ID 


   Important Modified Preferences

Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 extensions.lastAppVersion 31.1.2 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Verdana font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 14 gfx.direct3d.last_used_feature_level_idx 0 mail.openMessageBehavior.version 1 mailnews.database.global.datastore.id f64cb5ef-6e0f-4579-bf97-0abbb6a168e network.cookie.prefsMigrated true places.database.lastMaintenance 1411416187 places.history.expiration.transient_current_max_pages 104858 plugin.importedState true print.printer_Brother_HL-2280DW_Printer.print_bgcolor false print.printer_Brother_HL-2280DW_Printer.print_bgimages false print.printer_Brother_HL-2280DW_Printer.print_colorspace print.printer_Brother_HL-2280DW_Printer.print_command print.printer_Brother_HL-2280DW_Printer.print_downloadfonts false print.printer_Brother_HL-2280DW_Printer.print_duplex 0 print.printer_Brother_HL-2280DW_Printer.print_edge_bottom 0 print.printer_Brother_HL-2280DW_Printer.print_edge_left 0 print.printer_Brother_HL-2280DW_Printer.print_edge_right 0 print.printer_Brother_HL-2280DW_Printer.print_edge_top 0 print.printer_Brother_HL-2280DW_Printer.print_evenpages true print.printer_Brother_HL-2280DW_Printer.print_footercenter print.printer_Brother_HL-2280DW_Printer.print_footerleft &PT print.printer_Brother_HL-2280DW_Printer.print_footerright &D print.printer_Brother_HL-2280DW_Printer.print_headercenter print.printer_Brother_HL-2280DW_Printer.print_headerleft &T print.printer_Brother_HL-2280DW_Printer.print_headerright &U print.printer_Brother_HL-2280DW_Printer.print_in_color true print.printer_Brother_HL-2280DW_Printer.print_margin_bottom 0.5 print.printer_Brother_HL-2280DW_Printer.print_margin_left 0.5 print.printer_Brother_HL-2280DW_Printer.print_margin_right 0.5 print.printer_Brother_HL-2280DW_Printer.print_margin_top 0.5 print.printer_Brother_HL-2280DW_Printer.print_oddpages true print.printer_Brother_HL-2280DW_Printer.print_orientation 0 print.printer_Brother_HL-2280DW_Printer.print_page_delay 50 print.printer_Brother_HL-2280DW_Printer.print_paper_data 1 print.printer_Brother_HL-2280DW_Printer.print_paper_height 11.00 print.printer_Brother_HL-2280DW_Printer.print_paper_name print.printer_Brother_HL-2280DW_Printer.print_paper_size_type 0 print.printer_Brother_HL-2280DW_Printer.print_paper_size_unit 0 print.printer_Brother_HL-2280DW_Printer.print_paper_width 8.50 print.printer_Brother_HL-2280DW_Printer.print_plex_name print.printer_Brother_HL-2280DW_Printer.print_resolution 0 print.printer_Brother_HL-2280DW_Printer.print_resolution_name print.printer_Brother_HL-2280DW_Printer.print_reversed false print.printer_Brother_HL-2280DW_Printer.print_scaling 1.00 print.printer_Brother_HL-2280DW_Printer.print_shrink_to_fit true print.printer_Brother_HL-2280DW_Printer.print_to_file false print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_bottom 0 print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_left 0 print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_right 0 print.printer_Brother_HL-2280DW_Printer.print_unwriteable_margin_top 0 


   Graphics

Adapter Description Intel(R) HD Graphics Vendor ID 0x8086 Device ID 0x0102 Adapter RAM Unknown Adapter Drivers igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version 8.15.10.2696 Driver Date 3-19-2012 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.16571) ClearType Parameters ClearType parameters not found WebGL Renderer false GPU Accelerated Windows 2/2 Direct3D 10 AzureCanvasBackend direct2d AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 


   JavaScript

Incremental GC 1 


   Accessibility

Activated 0 Prevent Accessibility 0 


   Library Versions



       Expected minimum version        Version in use

NSPR 4.10.6 4.10.6 NSS 3.16.2.1 Basic ECC 3.16.2.1 Basic ECC NSS Util 3.16.2.1 3.16.2.1 NSS SSL 3.16.2.1 Basic ECC 3.16.2.1 Basic ECC NSS S/MIME 3.16.2.1 Basic ECC 3.16.2.1 Basic ECC /CODE

Hope this is what you wanted.

Thanks Russ

upscope-help
upscope-help Question owner
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Problem Solved: Isp's had a database indexing problem. Finally talked to an Admin this AM and it was fixed in less tha a minute. No admin at work on weekends.

Thanks for your help!!!!