This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cant open a specific website ,it says unable to connect

  • 4 replies
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

more options

I tried to open a specific website (freekigames.com) and i was able to open it a week ago and now when i try to open it it says unable to connect .I tried restarting firefox without addons,another browser ,reinstalled firefox still it is not working.

I tried to open a specific website (freekigames.com) and i was able to open it a week ago and now when i try to open it it says unable to connect .I tried restarting firefox without addons,another browser ,reinstalled firefox still it is not working.

All Replies (4)

more options

How about when using this link? https://www.freekigames.com/

more options

the-edmeister said

How about when using this link? https://www.freekigames.com/

no it still doesnt load...is it the problem of that site?

more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

See also:

more options

I got on the site without problems.


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0

Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director Version 12.1.7.157 http://get.adobe.com/shockwave/