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Firefox crashes

  • 5 replies
  • 4 have this problem
  • 13 views
  • Last reply by cor-el

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upgraded firefox and it crashes as soon as started with a profile picked. Waited to upgrade to next version, still crashes. Removed firefox and its folder in programs, reinstalled v37 and still have the same problem - window comes up to select a profile then the crash window appears.

upgraded firefox and it crashes as soon as started with a profile picked. Waited to upgrade to next version, still crashes. Removed firefox and its folder in programs, reinstalled v37 and still have the same problem - window comes up to select a profile then the crash window appears.

All Replies (5)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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here are the last five error log ID's -

Crash ID: bp-0c50e015-68a5-4182-bc68-c27b42150405 Crash ID: bp-ec8ac62b-11ea-46f5-975c-829072150405 Crash ID: bp-f4fdc3b3-6043-4d1a-a678-221a02150405 Crash ID: bp-e2a40094-2870-4531-8014-04adf2150405 Crash ID: bp-d31d9056-8c42-4440-a4b1-7c8e62150405

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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This is not an option. Firefox comes up with the select profile window, then crashes with the error message - and there is no option to do anything within firefox. I have tried creating a new profile, but it does the same thing no matter what profile is selected or created.

Thanks for everyone's efforts to help me.

Modified by gred22

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You can check if you can start Firefox in Safe Mode by holding down the Shift/Options key.