This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I click on the scroll bar and it takes off to the end of the page.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

imwalrus
imwalrus
more options

I click the scroll bar on the right of the browser and instead of going up or down a little it rolls continuously to the top or bottom of the page. I try clicking to stop it but nothing works until it rolls to stop way past where I wanted to go. How do I correct this?

I click the scroll bar on the right of the browser and instead of going up or down a little it rolls continuously to the top or bottom of the page. I try clicking to stop it but nothing works until it rolls to stop way past where I wanted to go. How do I correct this?

All Replies (2)

FredMcD
FredMcD
more options

Security Issue: Update your Flash Player Version 18.0.0.160
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does this happen on every page?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window