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top sites not always working

  • 3 replies
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

ydaltak
ydaltak
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lately, when i sometimes click on a top site icon, instead of going to that page i just get a blank home page. i have even had that happen when i clicked on the top site icon twice.

lately, when i sometimes click on a top site icon, instead of going to that page i just get a blank home page. i have even had that happen when i clicked on the top site icon twice.

All Replies (3)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

ydaltak
ydaltak Question owner
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i started up in safe mode, and so far top sites always works. i'm going to give it a few more hours. what would this indicate?

FredMcD
FredMcD
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It could be the work of one of your add-ons, or it could be Hardware Acceleration.
How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager.
Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again.

Let us know who the suspect is, detective.