Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Widevine Will Not Install

  • 7 replies
  • 3 have this problem
  • 1 view
  • Last reply by cor-el

Yossi
Yossi
more options

I have been trying to watch Netflix on Firefox, I made some security changes and at first thought that I may have caused the problem, but now I see that the add-on just fails to install. It just keeps the notification that it is installing. Is there a way to fix this issue?

I have been trying to watch Netflix on Firefox, I made some security changes and at first thought that I may have caused the problem, but now I see that the add-on just fails to install. It just keeps the notification that it is installing. Is there a way to fix this issue?

Chosen solution

Do you see a XHR request in the Browser Console ?

Are you using a VPN or proxy or do you have security software that could be blocking this request ?

Read this answer in context 👍 0

All Replies (7)

ARMAN KHAN
ARMAN KHAN
more options

hello Yossin,

follow the instruction and link:

Wow, this is a great question. I can't think of any built-in setting in Firefox for this, but I see you can make some adjustments in your Netflix account settings

click the below link and follow

https://help.netflix.com/en/node/87

i hope resolved your problem then reply back to me!

thank you and regards

Arman

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You should see a XHR request in the Browser Console for the Widevine plugin when you toggle DRM off/on, so you can check the console to see if there is an issue reported.

Yossi
Yossi Question owner
more options

So I attempted to see if any issues are reported but none show up. I have tried toggling it many times to no avail. In the plugin menu, there is a yellow banner that states "Widevine Content Decryption Module provided by Google Inc. will be installed shortly." I have also toggled with it to see if it would fix the issue. I have also reinstalled Firefox and the problem persists.

cor-el said
Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components. You should see a XHR request in the Browser Console for the Widevine plugin when you toggle DRM off/on, so you can check the console to see if there is an issue reported.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Do you see a XHR request in the Browser Console ?

Are you using a VPN or proxy or do you have security software that could be blocking this request ?

Yossi
Yossi Question owner
more options

So, I had to toggle while my VPN was off. Thank you guys for the assistance!

Modified by Yossi

vinayvp.98
vinayvp.98
more options

I have the same problem. I am not using a VPN but the widevine plugin never installs. I have been waiting for almost 2 weeks now.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the Browser Console for the request to retrieve the Widevine plugin like I wrote above?

You can toggle DRM off and on again to generate a new request.