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unable to connect TB to a godaddy outlook server via IMAP

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  • 0 have this problem
  • Last reply by RayKiddy

RayKiddy
RayKiddy
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I have been trying to connect. I just verified that I followed the directions in:

https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

I am getting a message I do not see being referenced here. TB is telling me:

"The current command did not succeed. The mail server for account ray@ganymede.org responded: User is authenticated but not connected."

Authenticated but not connected? What the heck?

I have talked to godaddy support several times. They keep saying "You will have to contact the email provider." But they are the email provider. So, any suggestions?

My account is ray@ganymede.org, I am trying to connect to outlook.office365.com and I have the security and authentication all, I believe, set correctly.

Erg. :--(

I have been trying to connect. I just verified that I followed the directions in: https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202 I am getting a message I do not see being referenced here. TB is telling me: "The current command did not succeed. The mail server for account ray@ganymede.org responded: User is authenticated but not connected." Authenticated but not connected? What the heck? I have talked to godaddy support several times. They keep saying "You will have to contact the email provider." But they are the email provider. So, any suggestions? My account is ray@ganymede.org, I am trying to connect to outlook.office365.com and I have the security and authentication all, I believe, set correctly. Erg. :--(

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RayKiddy
RayKiddy Question owner
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By the way, I asked the godaddy people about this:

Per Microsoft documentation, administrators should visit https://login.microsoftonline.com/{tenant-id}/adminconsent?client_id=9e5f94bc-e8a4-4e73-b8be-63364c29d753 and grant the following permissions in order to authorize Mozilla Thunderbird: IMAP.AccessAsUser.All, POP.AccessAsUser.Al, SMTP.Send and offline_access

They just say "You must check with the provider."

and I have tried:

More technical folks who want to keep other changes made in the config editor: Use the Thunderbird profile manager to switch back to the old Thunderbird profile and use the Config Editor to filter for oauth2, find the appropriate server(s), and delete the entries for oauth2.issuer and auth2.scope.

No joy.

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