This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why doesn't firefox show Captcha images - just a blank white space

  • 1 reply
  • 57 have this problem
  • 2 views
  • Last reply by cor-el

schwaber
schwaber
more options

When I am presented with a "Captcha" image window, it is always blank. Nothing Ihave tried will allow the image to appear. This has been the case since FF went to ver. 3.5, prior to that it did work. Other similar kinds of screening devices do work, such as the numerical one used to access this forum; it is only the Captcha images that do not display. The Captcha images do appear when I use IE, so it is a FF specific problem.

When I am presented with a "Captcha" image window, it is always blank. Nothing Ihave tried will allow the image to appear. This has been the case since FF went to ver. 3.5, prior to that it did work. Other similar kinds of screening devices do work, such as the numerical one used to access this forum; it is only the Captcha images that do not display. The Captcha images do appear when I use IE, so it is a FF specific problem.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window.

Modified by cor-el