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Download page is always BLANK after processing my downloads. How can I fix this?

travelery2k
travelery2k
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When I download files using Mozilla Firefox 19.0.2 (and all versions previous) onto my Windows XP the "My Download" page is BLANK. I then must search where the file has been downloaded. I don't want to search where it is ... the file should appear in the My Download window. CAN THIS BE FIXED?

I'm getting more and more disappointed and discouraged with Firefox :-( Does anyone know of another browser other than IE?

When I download files using Mozilla Firefox 19.0.2 (and all versions previous) onto my Windows XP the "My Download" page is BLANK. I then must search where the file has been downloaded. I don't want to search where it is ... the file should appear in the My Download window. CAN THIS BE FIXED? I'm getting more and more disappointed and discouraged with Firefox :-( Does anyone know of another browser other than IE?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi travelery2k, you're right, the file should be listed in that window.

There are a few possible causes for downloads vanishing from the window after completion, or possibly not appearing at all:

(1) Setting Firefox not to remember any history

You can make sure you are storing download history by checking this dialog:

orange Firefox button (or Tools menu) > Options > Privacy

If you have "Never remember history" change to "Use custom settings for history".

Make sure "Remember my browsing and download history" is checked.

(2) Setting Firefox to always start in private browsing mode automatically

This is set in the same dialog as above. Make sure "Always use private browsing mode" is unchecked.

(3) Conflicting add-on, such as a different downloader

You can check your extensions here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Any progress?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Firefox 20 is out. It has completely changed the way downloads work. If you go the following support article with this url indicating Firefox 20, you can watch the video for a peek at how it works before upgrading:

https://support.mozilla.org/en-US/kb/find-and-manage-downloaded-files#os=winxp&browser=fx20