Firefox works fine until after lunch. Then it will not open, unless I reboot. Am at work, & I shouldnt have to do that, NEED a fix.
Everyday its the same thing. By midafternoon, Firefox will not open unless I reboot. I am at work, and have too many things open all day to stop and reboot for a browser, when I also have IE. I prefer Firefox, it is set as my default, and have many passwords saved there that are not saved in IE. Surely there is a fix for this? I have removed it, downloaded it again, followed other suggestions from your site, but still have the same problem. If I leave a window open all day long, it will still work for me, and thats what I try to do. However, invariably, there will come that accidental second that I hit the red X at the top and totally regret it! Please help!
All Replies (4)
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
Thank you.
I had tried this before, but went ahead and tried this again.
I clicked on "reset Firefox". Firefox closed, but did not come back up. When I tried to open it again, I did receive a message that said Firefox is running but is not responding, that I couldn't open another window without stopping the processes on the other page.
I never got a window that showed me the information that was imported, or a place to click finish.
Since I don't believe this completed, I don't believe my problem will be solved.
Debra
Oh, I forgot, I ended up having to close Firefox through task manager.
Hello,
Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
Note: You might want to print these steps or view them in another browser.
- Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
- After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
- Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
- C:\Program Files\Mozilla Firefox
- C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
- Windows:
- Now, go ahead and reinstall Firefox:
- Double-click the downloaded installation file and go through the steps of the installation wizard.
- Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.