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Firefox keeps crashing a lot now.

  • 1 reply
  • 21 have this problem
  • 6 views
  • Last reply by guigs

KikAs420
KikAs420
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I have the huawei ascend plus phone running android 4.0 (ICS) I've been using Firefox for a very long time and before it was rare that it crashed but for about the last month or so it keeps crashing over and over and very often too. It does it more when I'm on a site with pictures like tumblr for instance. Sometimes it sends a crash report but for the past week,it hasn't mostly. Please help me fix this problem.

I have the huawei ascend plus phone running android 4.0 (ICS) I've been using Firefox for a very long time and before it was rare that it crashed but for about the last month or so it keeps crashing over and over and very often too. It does it more when I'm on a site with pictures like tumblr for instance. Sometimes it sends a crash report but for the past week,it hasn't mostly. Please help me fix this problem.

All Replies (1)

guigs
guigs
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. (This works for Android too!)

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.