본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot download plug-ins

  • 3 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: FredMcD

more options

Every time I try to update one of the plug ins, I get a grayed out download screen when I click on SAve. The box turns gray. A few minutes later, I can hit cancel, but that is it. WHat do I need to do to fix this?

Every time I try to update one of the plug ins, I get a grayed out download screen when I click on SAve. The box turns gray. A few minutes later, I can hit cancel, but that is it. WHat do I need to do to fix this?

모든 댓글 (3)

more options

What plugin are you working on? The best way is to go to the website of the program and get the full installer.

more options

None of them work! I have tried downloading Adobe reader and Java. Same result. I also cannot browse through drop down menus. I have turned off acceleration, tried safe mode, tried refreshing and still does not work!

more options

Sometimes the pluginreg.dat file becomes corrupted. You can remove it and have Firefox re-scan for plugins. As a side effect, any plugins you have disabled on the Add-ons page probably will be re-enabled, so you'll need to go back to that page one more time.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above file. Then rename or delete it. Restart Firefox.