본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Changed folder name and lost all emails within that folder tree.

  • 4 답장
  • 1 이 문제를 만남
  • 24 보기
  • 최종 답변자: SNAPJACK

more options

Changed the name of a folder in Local Folders. All 60 subfolders and 309 files are gone. I looked at the profile and they seem to be there. Is there a way to get them back without risk to the rest of my emails? The file tree is quite large at 2,661 Files, 685 Folders.

Changed the name of a folder in Local Folders. All 60 subfolders and 309 files are gone. I looked at the profile and they seem to be there. Is there a way to get them back without risk to the rest of my emails? The file tree is quite large at 2,661 Files, 685 Folders.
첨부된 스크린샷

선택된 해결법

I'm presuming you renamed 'Equipment and Hand Tools' folder to say: '1-Equipment and Hand Tools' folder please correct me if I'm wrong.


In Profile folders. In the 'Orders, Warranty, Rebates.sbd' folder Is there an mbox file called '1-Equipment and Hand Tools' mbox file has no extension. There should also be a '1-Equipment and Hand Tools.msf' file.

It would be helpful if you posted an image which shows all files and folders and sizes in these folders:

  • 'Orders, Warranty, Rebates.sbd' folder
  • '1-Equipment and Hand Tools.sbd' folder
문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (4)

more options

As you appear happy in the file system... close Thunderbird and delete the file foldertree.json and restart Thunderbird. That will force a reread instead of use of the cache when displaying the folder tree.

more options

Followed your instructions. Unfortunately the emails have not appeared in the folder tree. All the other emails seem to be there. Sometimes things do not work out and that is just the way it goes. Provided images. Thank you so much for your time and effort. Merry Christmas to You and Yours!

more options

선택된 해결법

I'm presuming you renamed 'Equipment and Hand Tools' folder to say: '1-Equipment and Hand Tools' folder please correct me if I'm wrong.


In Profile folders. In the 'Orders, Warranty, Rebates.sbd' folder Is there an mbox file called '1-Equipment and Hand Tools' mbox file has no extension. There should also be a '1-Equipment and Hand Tools.msf' file.

It would be helpful if you posted an image which shows all files and folders and sizes in these folders:

  • 'Orders, Warranty, Rebates.sbd' folder
  • '1-Equipment and Hand Tools.sbd' folder
more options

Actually, I renamed '1-Equipment and Hand Tools' to 'Equipment and Hand Tools'. After your last post I created the folder '1-Equipment and Hand Tools', then closed and restarted Thunderbird. The folder populated itself. All the emails are there.

My decision was based on your input as: 1. Your first directive to delete 'foldertree.json' and then restarting Thunderbird. 2. How the name change was perceived by reviewing the images and mentioning the missing 'mbox' file extension in the last post.

It clicked - since Thunderbird is refreshing itself on startup that if I recreate the missing folder it might repopulate itself. It did. Apparently something was lost during the renaming process. I also remember a periodic compaction process. I have had some issues with folder and file structure after a compaction before. But to be fair it could have just been 'Happy Fingers Me'.

Nevertheless without your input the issue would not have been resolved.

Thank you very much. You have made my Day and New Year much better.