본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot use Firefox on MacBook Air - macOS 12.6

more options

When I launch Firefox on my MacBook, it asks me for the Primary Password and I believe it pops up twice - see screen capture 1. After entering the password, I get this Firefox window with Password Required on the top and I cannot do anything with it. I cannot click on anything except for lowering the window. Can you help?

When I launch Firefox on my MacBook, it asks me for the Primary Password and I believe it pops up twice - see screen capture 1. After entering the password, I get this Firefox window with Password Required on the top and I cannot do anything with it. I cannot click on anything except for lowering the window. Can you help?
첨부된 스크린샷

선택된 해결법

Hi folks, I managed to figure out a work-around rather than a solution. When I launch Firefox on MaBook Air, I have to be very fast and click "cancel" when the first pop-up window appears to enter my primary password. Then I only have one pop-up window which works and where I can actually enter my primary password and once entered Firefox is operational. I hope this can help you

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (4)

more options

Hi there, sounds like you might be having an issue with Sync. The primary password is an optional extra layer of security, you can learn more here: https://mzl.la/3bFxfI1

more options

Hi Spencer, thank you for your reply. I had a look at the link you sent but I cannot find anything that I can use. There is nothing I can do with Firefox on my MacBook Air - nothing responds. Therefore I cannot even access the Sync menu. Any ideas?

more options

Could anybody else make a recommendation? Thanks in advance, Martin

more options

선택된 해결법

Hi folks, I managed to figure out a work-around rather than a solution. When I launch Firefox on MaBook Air, I have to be very fast and click "cancel" when the first pop-up window appears to enter my primary password. Then I only have one pop-up window which works and where I can actually enter my primary password and once entered Firefox is operational. I hope this can help you