This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost Firefox info after upgrading O/S on MacBook. & Can't find Moxilla account password

BM Shaughnessy
BM Shaughnessy
more options

Upgraded my Monterey O/s on Macbook. Lost all my history and passwords. Cannot find original password for account or retrieve my previous Firefox settings. help

Upgraded my Monterey O/s on Macbook. Lost all my history and passwords. Cannot find original password for account or retrieve my previous Firefox settings. help

All Replies (1)

Balázs Meskó
Balázs Meskó
  • Top 25 Contributor
  • Moderator
more options

Your Firefox account password is used for the encryption keys of your data, so unfortunately if you can't find your password, nobody can help you retrieve your data, even if they wanted to. You can reset the password of your Firefox account, but that permanently destroys all of your saved data. Do you have your recovery codes by any chance?

Modified by Balázs Meskó