본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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I want to download Adobe flash player 11.1 and when I try to download a message pops up that I need to close Mozilla Firefox. How do I close Firefox to download and then reopen it? Thank you

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I am trying to log into a web based system, called Mortgage Coach from my laptop, in order for me to log onto Mortgage coach a message says that I need to download Adobe flash 11.1. Adobe cannot be installed until Mozilla is closed. I do not know how to close Firefox so that I can do the Adobe download and then reopen again to have Firefox. Help!

I am trying to log into a web based system, called Mortgage Coach from my laptop, in order for me to log onto Mortgage coach a message says that I need to download Adobe flash 11.1. Adobe cannot be installed until Mozilla is closed. I do not know how to close Firefox so that I can do the Adobe download and then reopen again to have Firefox. Help!

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After the file is downloaded, you begin the installation. When the installation starts, bring Firefox down with "Alt+F" (File) > Quit that is the proper way to bring Firefox down. If Firefox is still running after a few minutes then take firefox.exe down from the Windows Task Manager, from the "Processes" Tab. Also you might want to take down the plugin-container.exe as well.