본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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My recovery key won't work.

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  • 2 이 문제를 만남
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  • 최종 답변자: cor-el

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I synced my data to Firefox sync, confirmed the data has been synced yet the key I was given does not work. What can I do without losing my really important data? Cheers.

I synced my data to Firefox sync, confirmed the data has been synced yet the key I was given does not work. What can I do without losing my really important data? Cheers.

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Do you still have a device or computer that has a working Sync set up?

You can find the sync account password and the sync (recovery) key in the password manager on computers where a sync account with a specific e-mail address has been set up. Look for:

  • chrome://weave (Mozilla Services Password)
  • chrome://weave (Mozilla Services Encryption Passphrase)

You can look at this version of the about:synckey extension, modified by me, to show the sync key in current Firefox versions (desktop and mobile).

You can download this Firefox extension file by clicking the "Download This File" button without having to register and sign on to this website.