We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird install hangs at Create Shortcut stage on 64-bit Win 8.1

  • 1 eyano
  • 2 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya Matt

PennalynnLott
PennalynnLott
more options

I am trying to install Thunderbird on a brand-new HP Envy laptop. The progress bar is stuck at "Create Shortcut [folder location]". I have rebooted and re-downloaded the installation executable file. No luck. It still hangs at the same point.

I am trying to install Thunderbird on a brand-new HP Envy laptop. The progress bar is stuck at "Create Shortcut [folder location]". I have rebooted and re-downloaded the installation executable file. No luck. It still hangs at the same point.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am guessing. But it sounds like a uac issue with Windows. Try doing the install with administrator privileges.