This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Why do bug descriptions at bugzilla.mozilla.org not render even in safe mode?

  • 4 biyano
  • 1 eza na nkokoso oyo
  • 4 views
  • Eyano yasuka ya a k wala

a k wala
a k wala
more options

Firefox has not been displaying the bug description and details at bugzilla.mozilla.org for the past few versions -- I am currently at Firefox 39 on Linux Mint 17 (Ubuntu 14.04). Only some elements render on the entire page. The comments in the thread do appear but their attributes (date, commenter's name, etc.) are missing, as are elements of the page's header and footer.

I've attached screenshots of the top and bottom of the top and bottom of a page as it appears in my browser.

What might be causing this and how can I fix it?

Firefox has not been displaying the bug description and details at bugzilla.mozilla.org for the past few versions -- I am currently at Firefox 39 on Linux Mint 17 (Ubuntu 14.04). Only some elements render on the entire page. The comments in the thread do appear but their attributes (date, commenter's name, etc.) are missing, as are elements of the page's header and footer. I've attached screenshots of the top and bottom of the top and bottom of a page as it appears in my browser. What might be causing this and how can I fix it?
Bafoto sur écran jointes

Solution eye eponami

Did you check via the right-click context menu in the Inspector (Inspect Element) if there is text loaded and what font is used on the Font tab in case there is a problem with the font?

You can do a font test to see if you can identify corrupted font(s).

You can try different default fonts and temporarily disable website fonts to test the selected default font.

  • Edit > Preferences > Content : Fonts & Colors > Advanced
  • [ ] "Allow pages to choose their own fonts, instead of my selections above"
Tanga eyano oyo ndenge esengeli 👍 1

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solution eye oponami

Did you check via the right-click context menu in the Inspector (Inspect Element) if there is text loaded and what font is used on the Font tab in case there is a problem with the font?

You can do a font test to see if you can identify corrupted font(s).

You can try different default fonts and temporarily disable website fonts to test the selected default font.

  • Edit > Preferences > Content : Fonts & Colors > Advanced
  • [ ] "Allow pages to choose their own fonts, instead of my selections above"
a k wala
a k wala Nkolo motuna
more options

Thanks. That's what the problem was. I uninstalled the offending font and now all is good.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You're welcome.

Can you tell us what font was causing this issue?

a k wala
a k wala Nkolo motuna
more options

cor-el said

You're welcome. Can you tell us what font was causing this issue?

Fira Sans.

It's one of Google's free webfonts. I got it via Typecatcher. I just verified the cause by reinstalling it and reproducing the issue, which I then fixed by uninstalling it.