This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

how to lock the scroll bar and multiple tabs to stop them from scrolling erratically

  • 5 biyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya Lauren305

Lauren305
Lauren305
more options

i upgraded to Windows 10. Now firebox (yes, it's the latest version) scrolls up and down in webpages erratically. I cant control the right scroll bar. Even after clicking on it or moving it up and down, either with use of touchpad, the arrow keys or the arrows atop/below the scroll bar itself, it just moves wherever it wants on the page. The same thing happens when multiple tabs are open. They scroll left and right erratically. Help! this is most annoying, frustrating and time consuming. I've already searched multiple forums and blogs, disabled autoscrolling and smooth scrolling, all to no avail.

i upgraded to Windows 10. Now firebox (yes, it's the latest version) scrolls up and down in webpages erratically. I cant control the right scroll bar. Even after clicking on it or moving it up and down, either with use of touchpad, the arrow keys or the arrows atop/below the scroll bar itself, it just moves wherever it wants on the page. The same thing happens when multiple tabs are open. They scroll left and right erratically. Help! this is most annoying, frustrating and time consuming. I've already searched multiple forums and blogs, disabled autoscrolling and smooth scrolling, all to no avail.

Solution eye eponami

On my system, the mouse pad has a mind of it's own. So I opened it's settings, and turned on "disable when mouse available." No problem now.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (5)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does this also happen with no mouse attached?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.

Lauren305
Lauren305 Nkolo motuna
more options

cor-el and FredMcD, thank you both for your prompt response. Unfortuately neither solution has fixed the problem. At least I found out the problem was not in Firefox (?) or at least I hope it is. In Widows10 Safe Mode, the ADJUST TOUCH AND PEN option was disabled, so I was unable to try that as a Fix. Appreciate you both. If you think of anything else, do not hesitate to pass it on, please.

FredMcD
FredMcD
more options

Solution eye oponami

On my system, the mouse pad has a mind of it's own. So I opened it's settings, and turned on "disable when mouse available." No problem now.

Lauren305
Lauren305 Nkolo motuna
more options

PROBLEM SOLVED!!!!!!

OMG, Never have I spent a more frustrating few days!! The solution was found in a youtube post by Allan.

went to http://www.drivethelife.com/ and downloaded the driver repair and updater The site gives you a single user activation key FREE OF CHARGE. it's yours for the lifetime of the PC/laptop it is loaded into. it quickly runs the SCAN and tells you what's wrong, run the repair and restart your system and voila!!! PROBLEM SOLVED!!!

I hope the link helps others. thank you FredMcD and cor-el for your input above. Sadly, none of the solutions you offered helped me.