This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox will not start correctly/work

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 7 views
  • Eyano yasuka ya cor-el

julia.niehl
julia.niehl
more options

Every time I open Firefox, I lose the very top bar with the minimize and close buttons and I am unable to do anything on the browser because it is unresponsive. I have tried 4 times to delete and reinstall firefox, with no resolution. I need firefox to take my exams, so I really need it to work. I have attached an image of how the browser appears when I open it.

Every time I open Firefox, I lose the very top bar with the minimize and close buttons and I am unable to do anything on the browser because it is unresponsive. I have tried 4 times to delete and reinstall firefox, with no resolution. I need firefox to take my exams, so I really need it to work. I have attached an image of how the browser appears when I open it.

All Replies (2)

julia.niehl
julia.niehl Nkolo motuna
more options

Here is the image of my browser

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox would normally show these control buttons at the at the right end of the tab bar.

Does any tooltip show if you hove the mouse in that area?

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can toggle the title bar on/off via the "Title Bar" button at the bottom left in the Customize palette window to see if that makes the buttons appear. You can open the customization window via the "3-bar" menu button drop-down list.

You can try a different Windows theme and Windows background image (wallpaper) to see if that helps.