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Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

i cannot recall my username, requested it by email but it has not arrived, tried again, still nothing, ps not in my spam folder

  • 2 biyano
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  • Eyano yasuka ya pmckenna

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i cannot recall my username, requested it by email but it has not arrived, tried again, still nothing, ps not in my spam folder

i cannot recall my username, requested it by email but it has not arrived, tried again, still nothing, ps not in my spam folder

Solution eye eponami

Hi pmckenna,

Thank you for your question, in order to better understand what is happening, are you asking about your support.mozilla.org username?

Firefox Sync uses the email address as your username.

Tanga eyano oyo ndenge esengeli 👍 0

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Solution eye oponami

Hi pmckenna,

Thank you for your question, in order to better understand what is happening, are you asking about your support.mozilla.org username?

Firefox Sync uses the email address as your username.

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I created a new username for support.mozilla.org after being unable to access firefox sync using my email and password yesterday. However I just tried again now and it allowed me to log in so it appears whatever the problem was is now sorted. Thanks for your reply guigs.