This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird Beta: Search function in Google IMAP acct/folders not returning complete results.

more options

I have confirmed that TB Beta is not indexing or returning complete search results. For example, an email received at 10:18am today does not return when searching the author.

I have attempted this fix without success: https://support.mozilla.org/en-US/kb/rebuilding-global-database

Copied below is the relevant Troubleshooting Information:

 Application Basics
   Name: Thunderbird
   Version: 60.0b6
   Build ID: 20180503161820
   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:60.0) Gecko/20100101 Thunderbird/60.0
   OS: Windows_NT 6.1
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = false (disabled by build), chrome = false (disabled by build)
   Enterprise Policies:
   Google Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.cox.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account4:
     INCOMING: account4, , (imap) box704.bluehost.com:993, SSL, passwordCleartext
     OUTGOING: , box704.bluehost.com:587, alwaysSTARTTLS, passwordCleartext, true
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false
   account6:
     INCOMING: account6, , (imap) box704.bluehost.com:993, SSL, passwordCleartext
     OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true
   account7:
     INCOMING: account7, , (imap) box704.bluehost.com:993, SSL, passwordCleartext
     OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 All Crash Reports
 Extensions
     Name
     Version
     Enabled
     ID
     Lightning
     6.2b3
     true
     {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
I have confirmed that TB Beta is not indexing or returning complete search results. For example, an email received at 10:18am today does not return when searching the author. I have attempted this fix without success: https://support.mozilla.org/en-US/kb/rebuilding-global-database Copied below is the relevant Troubleshooting Information: Application Basics Name: Thunderbird Version: 60.0b6 Build ID: 20180503161820 Update Channel: beta User Agent: Mozilla/5.0 (Windows NT 6.1; rv:60.0) Gecko/20100101 Thunderbird/60.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = false (disabled by build), chrome = false (disabled by build) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.cox.net:995, SSL, passwordCleartext OUTGOING: , smtp.cox.net:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) box704.bluehost.com:993, SSL, passwordCleartext OUTGOING: , box704.bluehost.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, false account6: INCOMING: account6, , (imap) box704.bluehost.com:993, SSL, passwordCleartext OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (imap) box704.bluehost.com:993, SSL, passwordCleartext OUTGOING: , box704.bluehost.com:465, SSL, passwordCleartext, true Crash Reports for the Last 3 Days All Crash Reports Extensions Name Version Enabled ID Lightning 6.2b3 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Security Software Type: Name Antivirus: Antispyware: Firewall:

All Replies (5)

more options

how big is global-messages-db.sqlite in your profile directory?

more options

Thanks for replying.

I've now confirmed that when I close Thunderbird and reboot it, after an undetermined amount of time, it finally indexes those messages for search.

However, new messages are not indexed automatically.

global-messages-db.sqlite is currently 596 MB.

more options

I have seen random reports of this. (And in the fall I had trouble myself)

Does anything relevant appear in Activity Manager or Error Console?

And if you install the "normal" release version, does the problem go away? https://getthunderbird.com/

more options

Nothing in Activity Manager. Error Console below:

uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 uncaught exception: 2147746065 autosync.js:206:13 Error: WebGL warning: Disallowing antialiased backbuffers due to blacklisting. Troubleshoot.jsm:525:18 Error: WebGL warning: Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_BUG_1074378_1 Troubleshoot.jsm:525:18 Error: WebGL warning: Failed to create WebGL context: WebGL creation failed:

  • Refused to create WebGL2 context because of blacklist entry: FEATURE_FAILURE_BUG_1074378_1 Troubleshoot.jsm:525:18

P.S. It's not feasible for me to install a non-beta build, set it up, and test it. Is there anyway to directly report the bug to the beta team?

Ezalaki modifié na vegaskukichyo

more options

<Deleted>

Ezalaki modifié na vegaskukichyo