Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Forum chat box problem

medragonheart
medragonheart
more options

I'm using Windows 10 Using Firefox, when I log in to my forum, and go to the chat box, it is blank. If I type something and hit enter, the box refreshes and I can see what I entered as well as all the previous chat. I then don't see any response until I enter something e.g. any character. My wife logs on to her area of Windows and opens Firefox and goes to the same forum and chat box, she has no problem. The chat box opens with all the discussion showing and refreshes as people enter their responses. I am completely baffled. Any ideas welcome.

I'm using Windows 10 Using Firefox, when I log in to my forum, and go to the chat box, it is blank. If I type something and hit enter, the box refreshes and I can see what I entered as well as all the previous chat. I then don't see any response until I enter something e.g. any character. My wife logs on to her area of Windows and opens Firefox and goes to the same forum and chat box, she has no problem. The chat box opens with all the discussion showing and refreshes as people enter their responses. I am completely baffled. Any ideas welcome.

All Replies (8)

Eve
Eve
more options

Do you have any addons that might be interfering on your FF account?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
medragonheart
medragonheart Nkolo motuna
more options

LastPass is the only addon but my wife also uses it in her area and it's not problem.

medragonheart
medragonheart Nkolo motuna
more options

Cor-el I tried all your suggestions, unfortunately no change.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is that chat box using WebRTC (video/audio) ?

Maybe check the Web Console for possible error messages.

medragonheart
medragonheart Nkolo motuna
more options

Thanks Cor-el, I shall try, and report back.

medragonheart
medragonheart Nkolo motuna
more options

No WebRTC (video/audio).

medragonheart
medragonheart Nkolo motuna
more options

If it helps, this is the forum with the shoutbox is the psymusic co uk radio and shoutbox.