Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird no longer supports my email account

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 29 views
  • Eyano yasuka ya sfhowes

geist2
geist2
more options

I upgraded to Thunderbird Version 68.12.1 in March and had to reinstall my email accounts. My Yahoo account installed fine, but my legacy pacbell.net (now through att.com) account keeps getting a configuration, username/password error. I input the username and password that works for all my other devices. Thunderbird was working before the upgrade, I have installed both Version 78.9.1 and Version 78.11.0 hoping that the problem would be fixed, but I still can't install the account.

I upgraded to Thunderbird Version 68.12.1 in March and had to reinstall my email accounts. My Yahoo account installed fine, but my legacy pacbell.net (now through att.com) account keeps getting a configuration, username/password error. I input the username and password that works for all my other devices. Thunderbird was working before the upgrade, I have installed both Version 78.9.1 and Version 78.11.0 hoping that the problem would be fixed, but I still can't install the account.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

AT&T accounts require secure mail keys in TB:

https://support.mozilla.org/en-US/questions/1316946#answer-1373790