This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

gmail logon from this browser says incorrect password but it isn't

  • 1 eyano
  • 12 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya cor-el

grumpy69
grumpy69
more options

I once entered an incorrect password for my Gmail account and now I have to access it via IE, although Firefox is my default browser. I have deleted all saved passwords, history and cookies, but click on Email and up comes the same page with the same 'incorrect password' message. Re-entering the correct password and the verification code just loops me back to the same old panel.

I once entered an incorrect password for my Gmail account and now I have to access it via IE, although Firefox is my default browser. I have deleted all saved passwords, history and cookies, but click on Email and up comes the same page with the same 'incorrect password' message. Re-entering the correct password and the verification code just loops me back to the same old panel.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite and cookies.txt, if they exist, in the Profile Folder in case cookies.sqlite got corrupted.

See also Fix login issues on websites that require a username and password

You can also try if you can log in to that site in Private Browsing - Use Firefox without saving history mode.