Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Master password "Password Required" Prompt Appears Late

  • 6 biyano
  • 5 eza na bankokoso oyo
  • 20 views
  • Eyano yasuka ya HarryJarr

more options

On some websites (where I have initially used the Master Password feature to store my user name and password), the "Password Required" dialogue box fails to appear. I have to manually enter my user name and password, hit Enter, and then the "Password Required" box appears and asks for my Master Password. It is working backwards! Any idea on how I can fix this?

On some websites (where I have initially used the Master Password feature to store my user name and password), the "Password Required" dialogue box fails to appear. I have to manually enter my user name and password, hit Enter, and then the "Password Required" box appears and asks for my Master Password. It is working backwards! Any idea on how I can fix this?

All Replies (6)

more options

Hi,

Please check if this happens in Safe Mode. Please note that you may have to wait until the circle on the tab stabilizes into an icon.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

more options

Did you try reading the article underneath?

Master Password Article

Thanks,

Borian

more options

I just read it -- I do not see my problem discussed anywhere within the article. Did I miss something?

more options

The master password may have been expired (30 minutes).

Make sure that you do not run Firefox in permanent Private Browsing mode.

To see all History and Cookie settings, choose:

  • Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Deselect: [ ] "Always use private browsing mode"
more options

I checked -- and I did not have the Private Browsing feature checked. Any other ideas?

more options

I have had this problem for some time. It does not always happen. When I bring up an initial FF window and navigate to a particular site, if the "password required" pop-up does not appear, then if I close the window and reopen it, the pop-up will then appear, and the proper fields will be filled in. Also, if this pop-up does not appear, but I click in the websites userid field to enter it manually, two suggested userids from disparate websites appear, one of which is correct for this site but the other has no relation to this site. Cleared cookies, but no help.