This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Login to Citibank shows opening of page not allowed why?

  • 2 biyano
  • 2 eza na bankokoso oyo
  • 6 views
  • Eyano yasuka ya finitarry

hbaronaz
hbaronaz
more options

Login to Citibank shows opening of page not allowed, when I click allow it goes back to a login page and every time I enter my login data the allow toolbar comes up and we are in an eternal loop. Why? and how can I fix it?

Login to Citibank shows opening of page not allowed, when I click allow it goes back to a login page and every time I enter my login data the allow toolbar comes up and we are in an eternal loop. Why? and how can I fix it?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.

finitarry
finitarry
more options