Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

after d/load of exe file I run it , it trys to but then says the process has been interupted . I uninstalled and ran defrag to clear but no go after x 4

  • 1 reply
  • 2 have this problem
  • 1 view
  • Paskiausią atsakymą parašė philipp

cwalker9376
cwalker9376
more options

I had FFox but some time ago it was uninstalled . I have been trying multiple time to get it to install but no. When I run the exe file it comes up with a message that install was interupted . I have uninstalled and defrag 3 time but still no go , see screen shots enclosed Regards Craig

edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)

I had FFox but some time ago it was uninstalled . I have been trying multiple time to get it to install but no. When I run the exe file it comes up with a message that install was interupted . I have uninstalled and defrag 3 time but still no go , see screen shots enclosed Regards Craig <sub>edit: removed your mail address from public display, since the only thing it will attract are spam bots. you will be notified per mail once somebody replies to the thread. (philipp)</sub>

Modified by philipp

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

otherwise please full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan, as installing issues with firefox are sometimes a sign of malware that's active on a system.

Troubleshoot Firefox issues caused by malware