This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Is Firefox compatible with Webroot SecureAnywhere v9.0.17.28?

  • 1 reply
  • 3 have this problem
  • 4 views
  • Paskiausią atsakymą parašė user633449

gailjanewhatley
gailjanewhatley
more options

Switched from Kaspersky to Webroot antivirus this week. At first Firefox would not load at all. I changed settings in Webroot to "Allow" Firefox rather than "Protect." Now Firefox opens but I get an error message saying "Accessibility support is partially disabled due to compatibility issues with new Firefox features." "Accessibility features are not yet fully supported in multiprocess Firefox. If third-party software (screen readers, Windows touchscreen software or anti-spyware) requests access to Firefox's accessibility features, Firefox limits this access to web content to prevent stability issues. Restarting Firefox will change it back to single process mode and re-enable accessibility features automatically." Does this mean my computer is only partially protected from virus attack? What do I need to do to get full protection from Webroot SecureAnywhere v9.0.17.28 while using Firefox? Will Firefox soon be fully compatibility with Webroot, or do I need to stop using one or the other?

Switched from Kaspersky to Webroot antivirus this week. At first Firefox would not load at all. I changed settings in Webroot to "Allow" Firefox rather than "Protect." Now Firefox opens but I get an error message saying "Accessibility support is partially disabled due to compatibility issues with new Firefox features." "Accessibility features are not yet fully supported in multiprocess Firefox. If third-party software (screen readers, Windows touchscreen software or anti-spyware) requests access to Firefox's accessibility features, Firefox limits this access to web content to prevent stability issues. Restarting Firefox will change it back to single process mode and re-enable accessibility features automatically." Does this mean my computer is only partially protected from virus attack? What do I need to do to get full protection from Webroot SecureAnywhere v9.0.17.28 while using Firefox? Will Firefox soon be fully compatibility with Webroot, or do I need to stop using one or the other?

All Replies (1)

user633449
user633449
more options

Your anti-virus runs in the background no matter what browser you use. The often attempt to install extensions into your browser, but they are essentially useless and can be disable with no problem. Right now, it looks like webroot has installed:

  • Webroot Filtering Extension 1.4.0.8 (webrootsecure@webroot.com)
  • Webroot Password Manager 4.1.34 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda})

You can use the directions at Disable or remove Add-ons to remove these from Firefox, as they tend to cause more issues than they "fix".

Just as a general tip, with newer, modern Windows versions (such as windows 10) you don't need to buy any third-party anti-virus. Uninstall webroot (and any other anti-virus) altogether, stop paying for your subscription, and just use the built in Windows Defender with monthly scans from the free malwarebytes download at https://www.malwarebytes.com/ (It will try to get you to buy a premium version, you don't need to. Just run a scan once a month).

What is more important for your general web security is installing Windows Updates ASAP and keeping your browser and all other software up to date. If you do this and use common sense on what you install on your computer you don't need to spend money on another anti-virus.