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Firefox Quantum 61 freezes randomly on SP 2013 sites

  • 4 replies
  • 1 has this problem
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  • Paskiausią atsakymą parašė codemonkeyuk

codemonkeyuk
codemonkeyuk
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We have multiple independent reports across our company of random freezes when browsing SharePoint 2013 on premises sites. The same pages view fine in IE and Chrome. Is this a known issue?

Thanks Andrew

We have multiple independent reports across our company of random freezes when browsing SharePoint 2013 on premises sites. The same pages view fine in IE and Chrome. Is this a known issue? Thanks Andrew

All Replies (4)

WestEnd
WestEnd
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How was your FF update?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
codemonkeyuk
codemonkeyuk Klausimą uždavęs asmuo
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In what respect? We are running 61 which is the latest version. I tried the beta and it's no better.

Thanks Andrew

codemonkeyuk
codemonkeyuk Klausimą uždavęs asmuo
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I tried starting FireFox in Safe Mode.

That did not fix the issue. After browsing our portal for a few minutes it started hanging again.

Theme is set to default and safe mode turned on.

Thanks Andrew