This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I'm a webmaster for a google website. The slide shows don't work since Firefox last updated Nov 4.

  • 4 valiny
  • 2 manana an'ity olana ity
  • 5 views
  • Valiny farany nomen'i RB

loiskerchner
loiskerchner
more options

The slide shows (from Picasa) work when I'm logged in to the website, but otherwise no. I see a blank screen. The first caption will come up - no picture, and it quits working. They stopped working the beginning of Nov. Firefox 42 is the version. Windows 7.

The slide shows (from Picasa) work when I'm logged in to the website, but otherwise no. I see a blank screen. The first caption will come up - no picture, and it quits working. They stopped working the beginning of Nov. Firefox 42 is the version. Windows 7.

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Are you running Firefox in permanent Private Browsing mode (Always use Private Browsing mode; never remember history)?

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

See also:

loiskerchner
loiskerchner Tompon'ny fanontaniana
more options

Thank you for your suggestion cor-rel. Unfortunately, nothing changed with the slide shows. These sound like things that might have helped my computer, but would not help other viewers of the website. Other people can view the slide shows in Chrome and IE. I can also view them in IE. I can't see them anymore in Firefox or on my iPad. Firefox is the browser I normally use.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you replicate this problem?

Is there a specific plugin required to see this content?

It should normally work with the default settings in Firefox unless there is a problem with specific content.

Firefox 42+ has a new Tracking Protection feature that is enabled by default in Private Browsing mode. You can see a shield icon at the left end of the location/address bar when you are in private browsing mode that some content is blocked. You can disable this feature in "Options/Preferences > Privacy".

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"
RB
RB
more options

I have the same problem with a Photo Bucket slide show on my forum. I can view it with IE, but not FF. It just stopped working one night about a week ago. I have disabled all addons, but still no joy. So I reinstalled FF (43.0.3) my current version, and it worked, but when I went to view it again it stopped working. Everyone else can view it not using FF.

I have tried everything from the help section I can, but nothing works. Some suggestions would be greatly appreciated.

Thank you.