Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

EACH TIME I TRY TO PLAY WEBKINZ THE BROWSER LOCKS UP AND I NEED TO REBOOT. HELP!

  • 1 valiny
  • 1 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i FredMcD

more options

I CAN LOG ONTO THE WEBKINZ SITE WHICH TAKES ME TO MY PETS ROOM. IF I TRY TO GO TO PLAY WITH IN THE SITE = THE BROWSER LOCKS UP. WHAT CAN I DO TO STOP THIS FROM HAPPENING. THANK YOU. BEV

I CAN LOG ONTO THE WEBKINZ SITE WHICH TAKES ME TO MY PETS ROOM. IF I TRY TO GO TO PLAY WITH IN THE SITE = THE BROWSER LOCKS UP. WHAT CAN I DO TO STOP THIS FROM HAPPENING. THANK YOU. BEV

All Replies (1)

more options

Please turn off your Caps Lock. In text talk, this is shouting.

What's your computer system and Firefox version?

Please provide public link(s) (no password) that we can check out. No Personal Information Please !


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding