Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes when attempting to open a document attachment pdf or word

  • 4 valiny
  • 2 manana an'ity olana ity
  • 14 views
  • Valiny farany nomen'i volkpt

more options

Every time I attempt to open a pdf or word file that I am sent as an attachment in an email.....Firefox freezes and WILL NOT open file.....this started sporadically 3 weeks ago and now I am unable to open ANY pdf or word attachment

Every time I attempt to open a pdf or word file that I am sent as an attachment in an email.....Firefox freezes and WILL NOT open file.....this started sporadically 3 weeks ago and now I am unable to open ANY pdf or word attachment

All Replies (4)

more options

Sounds like the file is not correct format. Did you first save it and try to open it or worse did you verify the email sender is sending legit and not malicious email attachments?

more options

NOPE--- It from people in my business, through our office email...ALWAYS worked until 3-4 weeks ago....NOW I cannot open anything.....

more options

Did you save it and then open it to find out if it works or is a file issue?

more options

I can save it to open..BUT, my question is STILL...why cannot I not just open it without saving?? what changed with mozilla??