This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

new password won't work on old lab top.

  • 3 valiny
  • 1 manana an'ity olana ity
  • 30 views
  • Valiny farany nomen'i 74bill

74bill
74bill
more options

I had to reset my password login, I lost mine, I tried to get a recovery link sent to my Email but after 2 attemps and 1hr no link was sent. 

 I downloaded  fire fox on my new lab top and added the new password on it now both  lab tops won't accept the new password , I finaly had a link sent to my Email to change the pass, I did that 3 times was told it was sussess took me to login were was told pass did not match

Please help

I had to reset my password login, I lost mine, I tried to get a recovery link sent to my Email but after 2 attemps and 1hr no link was sent. I downloaded fire fox on my new lab top and added the new password on it now both lab tops won't accept the new password , I finaly had a link sent to my Email to change the pass, I did that 3 times was told it was sussess took me to login were was told pass did not match Please help

Vahaolana nofidina

FredSheehan said

Most password resets usually end up in spam folders because their sent from 'anonymous' automated accounts, try a rest link again and check its not being sent to spam folders by your email client.

It was not there but thanks my13yr old daughter and Fred McD helped me fix it

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (3)

Fred
Fred
more options

Most password resets usually end up in spam folders because their sent from 'anonymous' automated accounts, try a rest link again and check its not being sent to spam folders by your email client.

FredMcD
FredMcD
more options

Separate Security Issue: Update your Flash Player or remove it using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 32.0.0.114

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

74bill
74bill Tompon'ny fanontaniana
more options

Vahaolana Nofidina

FredSheehan said

Most password resets usually end up in spam folders because their sent from 'anonymous' automated accounts, try a rest link again and check its not being sent to spam folders by your email client.

It was not there but thanks my13yr old daughter and Fred McD helped me fix it