This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Amazon Prime video

Steve Bartholomew
Steve Bartholomew
more options

Since installing the latest Firefox update I have been unable to view Amazon Prime videos. I keep getting this error message: Digital Rights Error Your web browser is missing a digital rights component.

In your web browser's address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video's page and try watching the video.

If the video doesn't play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video's page, and then try watching the video.

I had no problems with the previous version of Firefox. I am running in Linux Mint 20.1, Firefox 89.02, 64 bit.

Since installing the latest Firefox update I have been unable to view Amazon Prime videos. I keep getting this error message: Digital Rights Error Your web browser is missing a digital rights component. In your web browser's address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video's page and try watching the video. If the video doesn't play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video's page, and then try watching the video. I had no problems with the previous version of Firefox. I am running in Linux Mint 20.1, Firefox 89.02, 64 bit.

Vahaolana nofidina

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You should see a GMP XHR request in the Browser Console to check for updates for the Widevine plugin.

Note that only 64-bit Linux is supported (support for 32-bit Linux is dropped with Widevine 4.10.2209.1).

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (6)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

When you checked the Add-ons page, did you find Widevine installed?

Also, more generally, is DRM enabled in your build of Firefox? Watch DRM content on Firefox

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you updated to Widevine 4.10.2209.1 as that is the only version currently supported ? See: "Add-ons -> Plugins" and the about:plugins page

Steve Bartholomew
Steve Bartholomew Tompon'ny fanontaniana
more options

I went to Plugins and can find no mention of Widevine. The closest I can find is Vine Video.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You should see a GMP XHR request in the Browser Console to check for updates for the Widevine plugin.

Note that only 64-bit Linux is supported (support for 32-bit Linux is dropped with Widevine 4.10.2209.1).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try Firefox from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Steve Bartholomew
Steve Bartholomew Tompon'ny fanontaniana
more options

I found a tiny box that says "Play DRM content." Clicked on box, now it works. Thank you.