Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Widevine CDM stopped working on Firefox ESR after June 1st, 2021 upgrade.

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 bvandyk

more options

Hi. I've noticed similar messages like this after previous Firefox upgrades, but not for the latest.

My Firefox ESR was automatically updated to 78.11 on June 1, 2021. Since then I have not been able to access Amazon Prime. The error says:

Your web browser is missing a digital rights component.

In your web browser’s address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video’s page and try watching the video. If the video doesn’t play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video’s page, and then try watching the video.

The suggestions get me no where. It is already on "Always Activate" and newer updates are available.

I tried uninstalling and reinstalling a early version, but this does not work either. I get a message at the top saying that "Firefox is installing components needed to plate the audio or video on this page. Please try again later." "Later" is apparently never.

Has any else had this issue? Any suggestions would be appreciated.

Hi. I've noticed similar messages like this after previous Firefox upgrades, but not for the latest. My Firefox ESR was automatically updated to 78.11 on June 1, 2021. Since then I have not been able to access Amazon Prime. The error says: Your web browser is missing a digital rights component. In your web browser’s address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video’s page and try watching the video. If the video doesn’t play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video’s page, and then try watching the video. The suggestions get me no where. It is already on "Always Activate" and newer updates are available. I tried uninstalling and reinstalling a early version, but this does not work either. I get a message at the top saying that "Firefox is installing components needed to plate the audio or video on this page. Please try again later." "Later" is apparently never. Has any else had this issue? Any suggestions would be appreciated.

被采纳的解决方案

Widevine have discontinued support for their 32bit Linux version. This means Firefox no longer supports DRM playback on Linux versions that required that binary. x64 should still work. There's not much Mozilla can do to work around this, sadly, since it's a hard limitation from an external binary.

定位到答案原位置 👍 0

所有回复 (3)

more options

Hi,

Could you navigate to about:support and provide some information from that page?

  • From the Application Basics section, the value of the OS field.
  • From the Important Modified Preferences section, the names and values of any prefs starting with media.gmp-widevinecdm.
more options

Hi. Thank you for responding. Here is the information you requested:

OS Linux 4.9.0-15-686-pae

media.gmp-widevinecdm.abi x86-gcc3 media.gmp-widevinecdm.autoupdate true media.gmp-widevinecdm.lastUpdate 1581656111 media.gmp-widevinecdm.version 4.10.1582.2

Let me know if there is any other info you need.

more options

选择的解决方案

Widevine have discontinued support for their 32bit Linux version. This means Firefox no longer supports DRM playback on Linux versions that required that binary. x64 should still work. There's not much Mozilla can do to work around this, sadly, since it's a hard limitation from an external binary.