This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

File upload dialog not appearing

  • 5 valiny
  • 3 manana an'ity olana ity
  • 664 views
  • Valiny farany nomen'i jonzn4SUSE

allispaul
allispaul
more options

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens.

This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O.

Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work.

I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

I'm running Firefox 99.0.1 on Ubuntu 22.04. Recently (I think since I updated to Ubuntu 22.04 about a week ago), Firefox has been refusing to show me file upload dialogs. When I click a button that's supposed to give me one, nothing happens. This has been happening with: - The "attach files" button in Gmail - A file upload button on Gradescope (website for managing homework assignments) - File -> Open File... and Ctrl+O. Dragging and dropping a file onto an email in Gmail does attach the file -- it's just that the button doesn't work. I've tried restarting, and I've tried running Firefox in Troubleshoot Mode -- so far nothing has fixed the problem. What else should I do?

Vahaolana nofidina

Your issue is with your OS version of Firefox. I stopped using my distro version as my daily driver about 2yrs ago. I run several version of Firefox, but my daily driver is Nightly. see old screenshot I would suggest run Mozilla's version and other versions as backup. The choices is yours. ;-)

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Try downloading another copy of Firefox, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

allispaul
allispaul Tompon'ny fanontaniana
more options

That worked! (Though I discovered another problem while trying to do it -- attempting to download a file, like with the "Download Firefox" button on that page, also doesn't work.)

I had originally installed Firefox via snap. Should I just run that new copy instead, or is there a way of fixing whatever version I installed?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Vahaolana Nofidina

Your issue is with your OS version of Firefox. I stopped using my distro version as my daily driver about 2yrs ago. I run several version of Firefox, but my daily driver is Nightly. see old screenshot I would suggest run Mozilla's version and other versions as backup. The choices is yours. ;-)

allispaul
allispaul Tompon'ny fanontaniana
more options

Got it, thanks for your help! I didn't realize there was a difference between the distro version and the one from the Mozilla website - they have the same version number!

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

FYI... I sync data between multiple versions of Firefox as backup. Sync in not a backup service. see screenshot