This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

TB Not saving passwords after Update from 91.13.1 to 102.6.1 - saves in Troubleshooting mode

  • 2 valiny
  • 0 manana an'ity olana ity
  • 1 view
  • Valiny farany nomen'i Terry9999

Terry9999
Terry9999
more options

I updated Thunderbird from 91.13.1 to 102.6.1.

All Addons are disabled/uninstalled. iMAP account and SMTP.

Normal Mode: I can send and receive if I do not check "save password". If I do try and save pwd it takes a long time but finally does refresh iMAP folders. No pwds are listed in the pwd manager. If I try and send and save the pwd it waits a long time and fails to send (connection failure) If I try and send and enter pwd without saving it it works fine.

Troubleshooting (TS) mode: Works perfectly I enter the password for iMAP and for sending SMTP it sends and receives quickly and I can see the pwd listed in pwd manager.

Restarting TB in normal mode after Troubleshooting mode and pwd manager list is empty.

I tried copying logins.json after it had saved pwd in TS mode and replacing it after normal mode no luck.

I tried with firewall on/off and antivirus on/off

Thanks for reading

I updated Thunderbird from 91.13.1 to 102.6.1. All Addons are disabled/uninstalled. iMAP account and SMTP. Normal Mode: I can send and receive if I do not check "save password". If I do try and save pwd it takes a long time but finally does refresh iMAP folders. No pwds are listed in the pwd manager. If I try and send and save the pwd it waits a long time and fails to send (connection failure) If I try and send and enter pwd without saving it it works fine. Troubleshooting (TS) mode: Works perfectly I enter the password for iMAP and for sending SMTP it sends and receives quickly and I can see the pwd listed in pwd manager. Restarting TB in normal mode after Troubleshooting mode and pwd manager list is empty. I tried copying logins.json after it had saved pwd in TS mode and replacing it after normal mode no luck. I tried with firewall on/off and antivirus on/off Thanks for reading

Novain'i Wayne Mery t@

Vahaolana nofidina

Workaround: Created a new Profile In the new Profile entered my email accounts again. It SAVED the passwords. With Thunderbird switch off copied personal folders from old profile to new Exported address books from old to new

Have a working copy now. Should have done this first time around, would have been much quicker.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles

Hamaky an'ity valiny ity @ sehatra 👍 0

All Replies (2)

Terry9999
Terry9999 Tompon'ny fanontaniana
more options

Tried deleting secmod.db in the profile folder - still not working. https://support.mozilla.org/en-US/questions/1370560 Also Tried After deleting cert*.db, key*.db, logins.json and secmod.db in profile https://support.mozilla.org/en-US/questions/1350009

Terry9999
Terry9999 Tompon'ny fanontaniana
more options

Vahaolana Nofidina

Workaround: Created a new Profile In the new Profile entered my email accounts again. It SAVED the passwords. With Thunderbird switch off copied personal folders from old profile to new Exported address books from old to new

Have a working copy now. Should have done this first time around, would have been much quicker.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles