This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

I was forced reset my machine and firefox did not Sync

  • 1 valiny
  • 0 manana an'ity olana ity
  • 14 views
  • Valiny farany nomen'i Paul

zakkat2907
zakkat2907
more options

Hi,

Long story short, due to a boot up error loop, i was forced to reinstall windows.

I have done this before and after logging into my Firefox account, everything synced. This time however, it did not work. All my Book Marks, Passwords etc are gone. I really need those back.

If anyone can assist i will greatly appreciated.

Thanks in advance.

Hi, Long story short, due to a boot up error loop, i was forced to reinstall windows. I have done this before and after logging into my Firefox account, everything synced. This time however, it did not work. All my Book Marks, Passwords etc are gone. I really need those back. If anyone can assist i will greatly appreciated. Thanks in advance.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.